At GoWorldPress, we strive to provide high-quality WordPress themes, plugins, and templates to help you build and enhance your website. Since our products are digital and instantly downloadable, we have specific guidelines regarding refunds and returns.
1. Eligibility for Refunds
Due to the nature of digital products, we generally do not offer refunds. However, we will consider refund requests under the following conditions:
✅ Product Not Delivered: If you have not received your purchased item due to a system error, and our support team cannot provide access within 48 hours.
✅ Major Defects or Non-Functionality: If the product is broken, malfunctioning, or does not work as advertised, and our support team is unable to resolve the issue.
✅ Duplicate Purchase: If you accidentally purchased the same product twice, we will refund the duplicate charge.
2. Non-Refundable Situations
We do not offer refunds in the following cases:
❌ Change of Mind: If you decide you no longer want the product after purchase.
❌ Compatibility Issues: If the product does not work with your third-party software, hosting, or WordPress setup (we recommend checking system requirements before purchasing).
❌ Lack of Required Features: If a specific feature you expected is not included but was not explicitly mentioned in the product description.
❌ Failure to Install or Use: If you experience difficulties in installation or usage but have not reached out to our support team for assistance.
3. How to Request a Refund
If you meet the refund criteria, follow these steps:
1️⃣ Contact our support team at support@goworldpress.com within 7 days of purchase.
2️⃣ Provide your order ID, product details, and a clear explanation of the issue.
3️⃣ Our team will review your request within 3-5 business days and notify you of the outcome.
4. Product Support & Fixes
Before requesting a refund, we strongly encourage you to contact our support team for troubleshooting assistance. Many issues can be resolved with simple fixes or guidance.
5. Policy Updates
GoWorldPress reserves the right to update this Return Policy at any time. Changes will be posted on this page, and continued use of our services constitutes agreement to the updated policy.
